Help for Bidders
Frequently Asked Questions
- What documents should I include in my bid?
- Whatever the tender asks for. Typically this means a technical datasheet, audited financial statements for the last three years, your ISO and GST certificates, a record of past supplies, and a statement of commercial compliance. Read the requirement list published with the tender — each item there is checked against your bundle.
- Can anyone see my bid before the tender closes?
- No. Your bundle is encrypted on upload with a key held for that tender alone, and that key is released only when the tender closes. No buyer, officer or administrator has a route to open it earlier.
- Will another bidder see my documents or my price?
- No. Each bundle is stored and indexed in its own namespace, and no process compares your documents against another bidder except the anomaly check, which reports only that two submissions share unusually similar text — never the content itself.
- What does "needs review" mean?
- The platform was not confident enough to decide that requirement automatically, so it has been passed to a compliance officer to assess manually. It is not a rejection, and it does not count against you until an officer records a decision.
- The platform got something wrong about my bid. What happens?
- Every finding is reviewed by a compliance officer, who can override it. An override records the original finding, the officer who changed it and their written justification, all of which remain in the permanent record.
- What is the receipt I received on submission?
- A SHA-256 hash computed over your entire bundle. It is your proof of exactly what you submitted: if any document were altered afterwards, the hash would no longer match. Keep it.
- Does the platform decide who wins the tender?
- No. It determines whether each bid is responsive to the published requirements. The award decision is taken by the competent authority under the General Financial Rules, outside this system.
- My tender document is a scanned image and I cannot read it with a screen reader.
- Tender documents are prepared by the procuring entity. Request an accessible copy from the entity named on the tender. The platform flags pages that have no extractable text layer.
Support
For a question about a specific tender — its requirements, closing date or any corrigendum — contact the procuring entity named on that tender. e-Nirikshak verifies bids against requirements; it does not set them.
Tender text, requirements and evidence are shown in the language of the source documents.